Tiếng Anh 11 - Phần ôn tập
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READING
Exercise 1: Read the following text and decide which word best fits each blank.
When in Britain, you must never complain. Complaining is very un-British. If you are (1) . waiting half an hour in a shop, if a bus (2) .is rude to you, if a waiter brings your food ice-cold – you keep your mouth shut. The (3) .upper lip is the British way. Other nationalities might make a (4) .protest loudly or call for the manager, but not the British.
Remember also that British ears are (5) .not tuned to hear complaints. A friend of mine was a regular (6) .at a famous and expensive London restaurant. Every day at 2p.m. and 9p.m. the (7) .manager would come out (as he had been doing for the last 37 years), go from table to table and (8) . . “Did you enjoy your meal?” For 37 years, hundreds of thousands of properly (9) .up English people had replied to him: “Very much indeed.” The man would smile, say “Thank you very much”, and (10) .to the next table.
One day, however, the lunch was so (11) that my friend (Dutch mother, Albanian father) decided to tell him the naked truth. So, when the antiquated manager (12) .at his table as usual and asked, “Did you enjoy your meal, sir?” my friend replied: (13) ., not at all. It was appalling.” To which the managergave his (14) ., obsequious smile, said: “Thank you very much, sir”, and moved on, quite (15) .
1. A. made B. kept C. stayed D. held
2. A. conductor B. attendant C. assistant D. steward
3. A. hard B. inflexible C. firm D. stiff
4. A. discussion B. argument C. quarrel D. fuss
5. A. simply B. easily C. utterly D. modestly
6. A. supporter B. purchaser C. custumer D. guest
7. A. mature B. elderly C. outdated D. vintage
8. A. inquire B. query C. request D. probe
9. A. raised B. grown C. educated D. brought
10. A. motion B. progress C. stride D. shift
11. A. offensive B. painful C. abominable D. harrowing
12. A. appeared B. surfaced C. descended D. joined
13. A. Sincerely B. Largely C. Bluntly D. Frankly
14. A. customary B. average C. commonplace D. daily
15. A. convinced B. fulfilled C. satisfied D. complete
Period 1-2 READING Exercise 1: Read the following text and decide which word best fits each blank. When in Britain, you must never complain. Complaining is very un-British. If you are (1) .. waiting half an hour in a shop, if a bus (2) .is rude to you, if a waiter brings your food ice-cold – you keep your mouth shut. The (3) .upper lip is the British way. Other nationalities might make a (4) .protest loudly or call for the manager, but not the British. Remember also that British ears are (5) ..not tuned to hear complaints. A friend of mine was a regular (6) .at a famous and expensive London restaurant. Every day at 2p.m. and 9p.m. the (7) .manager would come out (as he had been doing for the last 37 years), go from table to table and (8) . . “Did you enjoy your meal?” For 37 years, hundreds of thousands of properly (9) ...up English people had replied to him: “Very much indeed.” The man would smile, say “Thank you very much”, and (10) .to the next table. One day, however, the lunch was so (11) that my friend (Dutch mother, Albanian father) decided to tell him the naked truth. So, when the antiquated manager (12) .at his table as usual and asked, “Did you enjoy your meal, sir?” my friend replied: (13) .., not at all. It was appalling.” To which the managergave his (14) ., obsequious smile, said: “Thank you very much, sir”, and moved on, quite (15) . A. made B. kept C. stayed D. held A. conductor B. attendant C. assistant D. steward A. hard B. inflexible C. firm D. stiff A. discussion B. argument C. quarrel D. fuss A. simply B. easily C. utterly D. modestly A. supporter B. purchaser C. custumer D. guest A. mature B. elderly C. outdated D. vintage A. inquire B. query C. request D. probe A. raised B. grown C. educated D. brought A. motion B. progress C. stride D. shift A. offensive B. painful C. abominable D. harrowing A. appeared B. surfaced C. descended D. joined A. Sincerely B. Largely C. Bluntly D. Frankly A. customary B. average C. commonplace D. daily A. convinced B. fulfilled C. satisfied D. complete Exercise 2: Use the correct form of the words given in parentheses to fill in the blank in each sentence. ANIMALS Most cat or dog owners would swear their pet was virtually human. It’s pleased to see you and shows its disapproval when you go. It may not be particularly (talk) or a genius at mathematics but it sees grass as green and inhabits as rich world of smells (imagine) to us. Until recently such notions of a pet’s inner life, with (similar) to our own in some ways would have been met with a (know) .. sneer in many respected (science) circles. Nowadays in fact, claiming (conscious) . For your pets in commonplace. The problem now is providing an adequate (define) of what this actually means. Is it about having sensations like hunger and pain, or is it more about the ability to be aware that you are experiencing something? ANSWER KEYS: 1. talkative 2. unimaginable 3. similarities 4. knowing 5. scientific 6. consciousness 7. definition Exercise 3: Read the passage and answer the questions which follow by choosing the best suggestion. San Francisco is where I grew up between the ages of two and ten and where I lived for a period when I was about 13 and again as a married man from the ages of 37 to 51. So quite a bit slice of my life has been spent there. My mother, who is now 90, still lives in Los Gatos, about 60 miles south of San Francisco. Even though I have since lived in Switzerland and settled in London over 25 years ago, I have kept property in California foe sentimential reasons. I was born in New York and I love the United States. It is still a land of enermous drive, strength, imagination and opportunaty. I know it well, having played in every town and, during the war, in every army camp. I have grown new roots in London as I did in Switzerland and if I am asked now where I want to live permanently, I would say London. But I will always remain an American citizen. Climatically, San Francisco and London are similar and so are the people who settle in both cities. San Francisco is sophisticated, and like London, has many parks and squares. Every day my sisters and I were taken to play in the parks as children. We had an English upbringing in terms of plenty of fresh air and outdoors games. I didn’t go to school. My whole formal education consisted of some three hours when I was five. I was sent to school but came home at noon on the first day and said I didn’t enjoyed it, hadn’t learned anything and couldn’t see the point of a lot of children sitting restlessly while a teacher taught from a big book. My parents decided, wisely I think, that school was not for me and I never went back. My mother then took over my education and brought up my two sisters and me rather in the way of an educated English lady. The emphasis was on languages and reading rather than sciences and mathematics. Sometimes she taught us herself, but we also had other teachers and we were kept to a strict routine. About once a week we walked to Golden Gate Park which led down to the sea and on our walks my mother taught me to read music. One day I noticed a small windmill in the window of a shop we passed on our way back to the park and I remember now how my heart yearned for it. I couldn’t roll my ‘r’s when I was small and my mother who was a perfecttionist regarding pronunciation, said if I could pronounce an “r” well I’d have the windmill. I practised and practised and one morning woke everyone up with my ‘r’s. I got the windmill. I usually get the things I want in life-but I work for them and dream of them. When the writer was twelve he was living in San Francisco B. Los Gatos C. London D. a place unkown to the reader During the war, the writer became an American soldier. B. went camping all over the country. C. gave concerts for soldiers. D. left the United States. The writer did not attend school in America because his mother wanted him to go to school in England. His parents did not think he was suited to formal education. His mother preferred him to play outdoors in the parks. He couldn’t get on with the other children. He was educated at home by his mother and other teachers. B. an educated English lady. C. his mother and sisters. D. teachers of languages and science. The writer managed to obtain the little windmill he wanted by borrowing the money for it. B. learning to rad music. C. succeeding in speaking properly. D. working hard at his lessons. Question 1: Read the following advertisement and choose the best answer. Outstanding opportunity with local real estate corporation. Requires strong background in real estate, financing, closing. Some legal training helpful. Prefer candidate with M.A and two or more years of successful real estate experience. Broker's license required. Salary range $8,000 - $12,000 commensurate with education and experience. Begin immediately. Interview will be conducted Tuesday and Thursday, June 10 and 12. Call for an appointment 243-1153, or send a letter of application and résume´ to: Personal Department Executive Real Estate Corporation 500 Capital Avenue Lawrence, Kansas 67884 1. Which of the following is NOT a requirement for the job advertised? A. At least two year’s experience B. A broker’s license C. An M.A D. Extensive legal training 2. The salary range indicate that _________ A. everyone earns a beginning salary $8,000 B. the salary depends upon applicant's education and work experience C. some applicants would earn less than $8,000 D. candidates with an M. A would earn $12,000 3. What should an interested candidate submit with his or her application? A. A current address and telephone number B. A signed contract C. A summary of work experience D. A request for employment 4. This passage would most probably be found in _________ A. the classified section of a newspaper B. a college catalog C. a textbook or a coursebook D. a dictionary ANSWERS: 1. 2. 3. 4. Question 2: Choose the most suitable heading from the list A-H for each part (1-6) of the article. There is an example at the beginning (0). A In investment to get excited about B There's money to be made C The two winners D Even winners can be losers E Cutting down the risk F A popular pastime in Britain G The cheaper the successful 0. A There must be wiser investments, but it’s doubtful whether many will provide the same sort of excitement. If you’re looking for financial adventure, forget your savings accounts — let your money go to the dogs. 1. Greyhound racing might he suffering from an image problem, but the dogs still have their fans. After football, it is the second biggest spectator sport in Britain. More than 70,000 races are run each year, watched by 4 million people. And more than £2 billion is spent each year on betting. 2. In the past two years, two greyhounds — Some Picture and Tom’s the Best — were candidates for the BBC Sports Personality of the Year. However, in both cases the award went to a human. What a shame! 3. But there are significant financial rewards on offer if your dog turns out to be a champion. For instance, if it wins the English, Irish or Scottish Derby, you collect £50,000 in prize money. However, this is very little compared to what you can make on breeding. This can add up to total earnings in excess of £350,000 over seven years. 4. To avoid the uncertainty, some owners prefer to buy a dog that has proved itself and is ready to run. The cost, though, is around £3,000, even at the bottom end of the market, and some rich enthusiasts have been known to pay up to £25,000 for a promising young dog. 5. However, some of the cheaper buys are surprisingly successful. Two years ago, a dog called Stows Val. which had cost its owner £500, ran in the finals of the English Derby. This season a dog called Cee Kay fo bought r £1,500 has already won its owner £20,000 in prize money. 6. Even if your dog does start winning, it is unlikely that you’ll be taking early retirement. Normal races at stadiums such as Walthamstow and Wimbledon net the winner no more than £50-100, and as a greyhound usually races once every ten days or so, this isn’t enough to pay for its upkeep, even if it wins regularly. ANSWERS: 1. F 2. C 3. B 4. E 5. G 6. D Question3: Read the following passage, then choose the correct answer for each question. The Stone Age was a period of history which began in approximately two million B.C and lasted until 3000 B.C. Its name was derived from the stone tools and weapons that modern scientists found. This period was divided into the Paleolithic, Mesolithic, and Neolithic Ages. During the first period (2 million to 8000 B.C), the first hatchet and use of fire for heating and cooking were developed. As a result of the Ice Age, which evolved about one million years into the Paleolithic Age, people were forced to seek shelter in caves, wear clothing, and developed new tools. During the Mesolithic Age (8000 to 6000 B.C), people made crude pottery and the first fish hooks, took dogs hunting, and developed the bow and arrow, which was used until the fourteenth century A.D. The Neolithic Age (6000 to 3000 B.C) saw humankind domesticating sheep, goats, pigs, and cattle, being less nomadic than in previous eras, establishing permanent settlements, and creating governments. 1. Into how many periods was the Stone Age divided ? A. two B. three C. four D. five 2. The word “derived” is closest meaning to ___________. A. originated B. destroyed C. inferred D. discussed 3. Which of the following was developed earliest ? A. fish hook B. bow and arrow C. hatchet D. pottery 4. Which of the following developments is NOT related to the conditions of the Ice Age ? A. farming B. clothing C. living indoors D. using fire 5. The word “crude” is closest meaning to ___________. A. extravagant B. complex C. vulgar D. primitive 6. The author states that the Stone Age was so named because ____________. A. it was very durable like stone B. there was little vegetation C. the stools and weapons was made of stone D. the people lived in stone caves 7. The word “nomadic” is closest meaning to ___________. A. sedentary B. wandering C. primitive D. inquisitive 8. The word “eras” is closest meaning to ___________. A. families B. periods C. herds D. tools 9. Which of the following best describes the Mesolithic Age ? A. people were inventive B. people were warriors C. People stayed indoors all the time D. people were crude 10. With what subject is the passage mainly concerned ? A. The Neolithic Age B. The Stone Age C. The Ice Age D. The Paleolithic Age ANSWERS: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Question 4: Read the following passage and circle the most suitable word for each space. Several years ago while I was visiting Athens for a few weeks, I decided to spend a whole day on a nearby island. The weather (1) ______ had predicted that it would be a scorching hot day so 1(2) ______ off early in the morning. Even though I arrived at the port in plenty of time, I was forced to sit on the top (3) ______ because other passengers who had got to the boat earlier filled the lower ones. Soon after the boat had departed, somebody came round with raffle tickets. There were, as far as I could make (4) ______ two prizes: a bag of fresh fish and several (5) ______. of chocolate. I bought a ticket, not expecting to win as I had never won anything in a raffle (6) ______ Some time later the person who had sold the tickets announced the winning numbers. To my great surprise, I had won the chocolate. I was naturally delighted, but (7) ______how I could prevent it from (8) ______ in the intense heat. Realising that I could not possible eat it all myself, I (9) ______ it with the passengers sitting near me. In return, they offered me sandwiches and (10) ______drinks. All in all, it was a pleasant start to a memorable day with my new acquaintances. 1. A. prediction B. prophecy C. forecast D. foresight 2. A. went B. left C. departed D. set 3. A. deck B. layer C. floor D. storey 4. A. up B. out C. for D. over 5. A. bars B. slices C. cartons D. packets 6. A. again B. before C. since D. already 7. A. thought B. questioned C. wondered D. regarded 8. A. dissolving B. liquefying C. melting D. spreading 9. A. separated B. divided C. distributed D. shared 10. A. soft B. light C. bubbly D. sparkling ANSWERS: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Question 5: The following letter is in response to the job advertisement shown below. Complete the letter with suitable words or phrases. DESK EDITOR CIRCA $25,500 p.a. An experienced editor is required by an expanding publisher of books on leisure, craft and wood-related subjects. The position involved taking charge of the day-to-day process of producing highly illustrated books from receipt of manuscript to approval for press. A practical approach is needed, with good keyboard and organizational skills, as well as the ability to work quickly and accurately to tight deadlines. You will need to be able to work independently, although you will be part of a small team, and to be concerned with maintaining the highest standards. Please apply in writing to: Mr. A E Phillips, Publisher GMC Publications 166 High Street, Lewes, East Sussex BN7 1XU 34 St Mary’s way Buxton Derbyshire BU4 8JS 10th October 2010 Mr. A E Phillips, Publisher GMC Publications 166 High Street, Lewes, East Sussex BN7 1XU Dear Mr. Phillips, I am interested in (1) ____________ the post of desk editor which (2) ____________ in the “Independent” yesterday. My reason for applying is that I (3) _____________ for 10 years as an assistant editor in a small publishing company concerned mainly (4) _____________ on leisure and hobbies and I am now (5) ____________ a post which would (6) ____________ more responsibility and independence to make editorial and organizational decisions. I am used to and enjoy the challenge of working to tight deadlines (7) _____________ high quality books. I have fast and accurate keyboard skills and am familiar with all modern publishing (8) _____________software. I would be able to attend (9) ______________ at any time which is convenient to you. I (10) _____________ hearing from you. Yours sincerely Olivia James ANSWERS: 1. applying for 6. offer me / give me 2. was advertised / I saw advertised 7. to produce 3. have worked / have been working 8. computer 4. with books 9. an interview 5. interested in / looking for 10. look(am looking) forward to Em hãy điền dạng đúng của từ in hoa vào mỗi chỗ trống để hoàn thành đoạn văn. Nowadays it is important to be well - ............................ (1) if you want to get a good job. To be ...................................(2) it is generally necessary to be well - educated. Therefore, many people who are badly-educated fell they are a ............................(3). They fell unable to complete even the simplest ................................(4) form. More .......................... (5) should be given to these people to continue their studies. Otherwise, much .............................(6) can result from doing boring work. Many ........................(7) people are waiting their time in monotonous job. Instead, they should be finding ......................... (8) in their occupations, ............................(9) are very worried about this situation and many have started training and education schemes. As a result it is hoped that a greater number of people will qualify for more ........................... (10) work in the future. (1) QUALIFY (2) SUCCESS (3) FAIL (4) APPLY (5) COURAGE (6) HAPPY (7)GIFT (8) SATISFY (9) EMPLOY (10) INTEREST ANSWERS: 1. qualified 6. unhappiness 2. successful 7. gifted 3. failure 8. satisfaction 4. application 9. employers 5. encouragement 10. interesting Em hãy chọn một phương án A, B, C, hoặc D tương ứng để hoàn thành đoạn văn. Money is something we all take for granted in our lives. Some of us may............................ (1) we had more of it. But we all recognize it when we see it, whether in the ...............................(2) of coins, notes or cheques. It is difficult to imagine how people ................................(3) without money. In the earliest periods of human history, people used to exchange things they had ..............................(4) of for things that they were in ........................(5) of. For example, they might offer food for tools. This ....................................(6) of exchange, which is known as “barter”, has many disadvantages. Certain goods may be difficult to carry, they may not...................................(7) long, or may be impossible to .................................(8) into smaller units. It can also be difficult to know the ....................................(9) of something compared with other goods. ............................(10) historians, the first money, in the sense we........................(11) it today, ................................ (12) of good coins produced about2,500 years ago. Gold, being a very precious metal, was a ......................................(13) material. The introduction of gold coins was ............................(14) to everyone and they were still being used at the beginning of this century, although they have now been ....................................(15) by paper money and coins made of ordinary metals. 1. A. wish B. hope C. expect D. desire 2. A. image B. desire C. form D. figure 3. A. arranged B. spent C. dealt D. managed 4. A. sufficient B. supply C. plenty D. amount 5. A. need B. want C. lack D. demand 6. A. procedure B. method C. operation D. business 7. A. last B. stay C. continue D. remain 8. A. divide B. reduce C. decrease D. share 9. A. rate B. worth C. level D. charge 10. According to B. Judging C. Depending from D. Agreeing with on 11. A. suppose B. realize C. estimate D. understand 12. A. created B. consisted C. developed D. composed 13. A. suitable B. right C. just D. correct 14. A. positive B. good C. acceptable D. fine 15. A. taken over B. reformed C. put away D. replaced Em hãy điền một từ thích hợp vào chỗ trống để hoàn thành đoạn văn. Robbie Williams and his school day story On my first day at school I saw all these kids crying as they said ............................(16) to their mums, but I was more concerned with playing with the boys. I told Mum to go home; she was................. (17) upset than I was! After Millhill Primary School I went ..........................(18) to St Margaret Ward which was the local High School. I was there until sixteen and .................................(19) with eight or nine GCSEs. I was a good boy at school because I never got caught. I did the normal things that you would expect from a fourteen-year-old .............................(20). I didn’t smoke, but I went to the smokers’ corners. And you won’t allowed to wear sport shoes, so I’d always ............................(21) them on. I always used to be the one that would ......................... (22)the class laugh. Then as soon as the teacher turned .............................(23), I’d sit straight and the rest of the class would be ................................(24) and the teacher would tell ............................(25) off. ANSWERS: 16. goodbye 21. put 17. more 22. make 18. on 23. round 19. graduated 24. laughing 20. boy 25. them Em hãy đọc đoạn văn sau và trả lời các câu hỏi sau đây bằng cách chọn đáp án A, B, C hoặc D cho mỗi câu hỏi: Over the past 600 years, English has grown from a language of few speakers to become the dominant language of international communication. English as we know it today emerged around1350, after having incorporated many elements of French that were introduced following the Norman invasion of 1066. Until the 1600s, English was, for the most part, spoken only in England and had not extended even as far as Wales, Scotland, or Ireland. However, during the course of the next two centuries, English began to spread around the globe as a results of exploration, trade (including slave trade), colonization, and missionary work. That small enslaves of English speakers became established and grew in various parts of the world. As these communities proliferated, English gradually became the primary language of international business, banking, and diplomacy. Currently, more than 80 percent of the information stored on computer systems worldwide is in English. Two thirds of the world’s science writing is in English, and English is the main language of technology, advertising, media, international airports, and air traffic controllers. Today there are 700 million English users in the world, and over half of these are nonnative speakers, constituting the largest number of nonnative users of any language in the world. 1. What is the main topic of the passage? A. The number of nonnative users of English. B. The French influence on the English language. C. The expansion of English as an international language. D. The use of English for science and technology. 2. English began to be used beyond England approximately............................. A. in 1066 B. around 1350 C. before 1600 D. after 1600 3. According to the passage, all of the following contributed to the spread of English around the world EXCEPT ................ A. the slave trade B. the Norman invasion C. missionaries. D. colonization 4. Which of the following statements is NOT true? A. Most of the information stored on computer systems is in English. B. Only one thirds of the world’s science writing is in languages other than English. C. English is the only language used in technology, and advertising. D. International airports and air controllers use mostly English. 5. According to the passage, approximately how many nonnative users of an English are there in the world today? A. A quarter million B. Half a million C. 350 million D. 700 million. A. Read the passage and answer the questions which follow by choosing the best suggestion. There is a distinct cadence to an English sentence, with the voice falling on the last word to indicate that it is the utterance. Nowadays, on television, more often than not a speaker is cut off in mid-sentence. You always know itbecause the voice is still rising. The bit of the sentence that one hears may make perfectly good sense in itself, but one knows that the speaker simply has not finished making his point. It is extremely irritating and even physically disturbing to the viewer - and, to my mind, it is very offensive to the speaker as well. That is the point I really want to make here. A culture of rudeness has sprung up on British television in the past two or three years. Allowing people to speak, to have their say, is one of the essential points of good manners and respect for other people. Talking while other people are talking, interrupting them, turning one’s back on them before they have finished – these are heinous crimes against courtesy. Yet television news does this all the time – and prides itself on the technical skill with which it does it. That neat insertion of half a politician’s sentence into a carefully-worded little news item – how pleased, you can feel, the reporter and the editor of the bulletin are with the deftness they have displayed in their craft. This culture of rudeness is not, however, a matter of broadcasters being deliberately and ostentatiously rude. It reflects a disagreeable dose of self-importance, no doubt, but it also springs to some degre from a proper pursuit – that of reporting clearly and briskly what people such as politicians have got to say on a subject of interest. But it treats people who are on television as mere inert material to be chopped up and pasted into the bulletin as required. This seems to me a classic case of the medium itself being the message – and a very bad message too. Viewers do not see politicians as scraps of ‘copy’ 10 be used as needed. They accept the illusion of television, and regard them as people, whom the television personnel are treating like dirt. The bulletins send a message that it is nevertheless perfectly all rigth to treat people like this. After all, is it not the great figures of television who are doing it: that is the way bad behaviour spreads are grows. 1. What has the writer noticed about people who are speaking on television? A. They have come to expect to be interrupted. B. They try to make sure they are allowed to finish what they are saying. C. They frequently show their annoyance at being interrupted. D. They are denied the chace to complete statements they are making. 2. The writer suggests in the third paragraph that many news items A. are meant to show the expertise of the broadcasters. B. would be better without politicians in them. C. make little sense to many people watching them. D. contain things which are not really relevant. 3. What does the writer believe about broadcasters? A. They spend too little time preparing programmes. B. They are not really sure what impression they want to create. C. They do not care what people think of their programmes. D. They are acting partly out of honourable intentions. 4. the writer says that viewers belive that A. what they see on television has little relevance to them. B. broadcasters have the wrong attitude to policticians. C. the standards of broadcasting in general have fallen. D. politicians are not all the same as each other. 5. What is the writer’s main theme in the passage? A. the loss of good manners in Bristish life. B. the way in which conversations should be conducted. C. the ill-mannered behaviour of Bristish broadcasters. D. the reactions of viewers when they watch TV. B. Use the correct form of each of the words given in paratheses to fill in the blank in each sentence. WEDDING OF STRANGERS A wedding between two strangers who met for the first time when they exchanged marital vows during a peak time radio broadcast has come in for widespread (critic) . . Carla Germaine and Greg Cordell were married after winning each other in a ‘lonely heart’ competition organized by BRMB radio station. The service, perhaps (surprise) .., attracted the highest ratings figures of the year. The model and the salesman were (dismiss) .of their critics and say they have made a serious (commit) ..to make their marriage work. ‘Everyone seems to have the (expect) .that we will split up, but we’re going to prove them wrong’, Cordell said (defy) The couple were selected from 200 (hope) ..candidates by a panel including (relate) .counsellors and an astrologer. As well as each other, they won a free honeymoon in the Bahamas, a sports car and a luxury two bedroom apartment. ANSWERS: 1. criticism 2. surprisingly 3. dismissive 4. commitment 5. expectation 6. defiantly 7. hopeful 8. relationship C. Read the passage and answer the questions which follow by choosing the best suggestion. I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society – customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I’m convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious new motto for so-called ‘service’ organizations – Staff Before Service. How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there weren’t enough staff on duty to man all the service grilles or checkout counters? Surely in these days of
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